Language Assistance - Cascade Select powered by CHPW - Cascade Select

Language Assistance

Care You Need, in the Language You Speak.

When you attend a health care appointment, you also get access to language services.

Your provider may speak your language, or they may arrange for an interpreter to be at your appointment. When you schedule your appointment, let your doctor’s office know that you need an interpreter.

For our members who have difficulty understanding English, we offer language access services free of charge. We will find a way to talk to you in your own language and help you find a provider who speaks your language.

Additional Language Assistance Support

  • We translate our plan materials into the languages of the members we serve.
  • We offer our plan materials in large print and braille.
  • We offer access for people who are deaf or hard of hearing. Dial TTY: 711 to connect with the Washington relay system. Once you are connected with an operator, type the ten-digit number you are trying to reach. The operator will dial the number and relay the conversation between you and the party you are trying to reach.

➔ Download the list of supported languages


If you need accommodation or require documents in another format or language, please call 1-866-907-1906 (TTY: 711).

ATTENTION: If you are able to speak English, language assistance services, free of charge, are available to you. Call 1-866-907-1906 (TTY: 711).

Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-907-1906 (TTY: 711).

繁體中文 (Chinese) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-907-1906 (TTY: 711)。

Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-907-1906 (TTY: 711).

한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-907-1906 (TTY: 711) 번으로 전화해 주십시오.

Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-907-1906 (телетайп: 711).

Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-907-1906 (TTY: 711).

Українська (Ukrainian) УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1-866-907-1906 (телетайп: 711).

日本語 (Japanese) 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-866-907-1906  (TTY: 711) まで、お電話にてご連絡ください。

Oroomiffa (Oromo/Cushite) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-866-907-1906 (TTY: 711) .

Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-866-907-1906 (TTY: 711).

Français (French) ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-866-907-1906 (TTY: 711).


Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).



🕬 Holiday Hours

CHNW Cascade Select offices and customer service center will be

closed Thursday and Friday, November 25-26, 2021.

Business hours (Monday through Friday, 8 a.m. to 5 p.m.) will resume Monday, November 29.