CHPW Virtual Care - Cascade Select powered by CHPW Telehealth - Cascade Select

CHPW Virtual Care

Welcome to CHPW Virtual Care: The doctor will see you now, really!

It’s not always easy to get to see a doctor when you want to. Community Health Network of Washington is here to help. CHNW plan members have access to CHPW Virtual Care, a service powered by CHPW, that lets you talk with a licensed doctor by phone or video 24 hours a day, seven days a week … even when your clinic or regular doctor’s office is closed. The cost for a virtual medical visit is the same as for an in-person visit.

CHPW Virtual Care

Virtual Care, also known as telehealth or telemedicine, is the use of communications technologies (like mobile phones and live video) by medical providers to deliver care to you.

That means instead of waiting and worrying, you can visit with a doctor within minutes, without having to leave your home.

How it works

  1. Check to see if your local Community Health Center clinic or primary care doctor offers virtual care. If they do, they will tell you how to set up your virtual care appointment.
  2. If your provider doesn’t offer virtual care and you can’t make it to the clinic or doctor’s office, call CHNW’s Nurse Advice Line at 1-866-418-2920 (TTY: Dial 711). It’s available 24 hours a day, 7 days a week.
  3. A nurse will review your issue over the phone. After talking with you to understand your concerns and needs, the nurse can determine if you need to see a doctor.
  4. If you are referred, a licensed doctor from CHPW Virtual Care will connect with you by phone or video. You can schedule the visit for a set time or request “as soon as possible.” Have your CHNW Cascade Select insurance information ready.
  5. There is no time limit on your Teladoc virtual session. Length depends on the medical issue you’re dealing with.

What does it cost?

The CHNW Nurse Advice Line and Virtual Care service are part of your Cascade Select plan benefits. The Nurse Advice Line is always free to use. Regular copays may apply for Virtual Care visits if your plan has a copay. Check your plan’s coverage benefits for details.

When should I use CHPW Virtual Care?

You should see a CHPW Virtual Care doctor only for non-emergency illnesses. Our 24-hour Nurse Advice Line can help you decide if you should go to urgent care or the hospital. And always, if you have a medical emergency, call 911.

The Virtual Care doctor does not make referrals to specialists or other providers. The Virtual Care doctor can fax notes about your visit to your Primary Care Provider if you want to follow up.

What can a CHPW Virtual Care doctor help with?

They can diagnose, treat, and prescribe medicine for a wide range of common illnesses and non-emergency medical issues including:

  • Allergies
  • Asthma
  • Bladder Infections
  • Bronchitis
  • Cough/cold
  • Diarrhea
  • Earache
  • Flu
  • Headache
  • Nausea
  • Pink eye
  • Rash
  • Sinus problems
  • Sore throat
  • Upset stomach

CHPW Virtual Care doctors cannot make referrals to specialists or other providers. If you need to follow up, contact your primary care provider.

CHPW Virtual Care visits and prescriptions

Virtual Care doctors can prescribe medications if they think it’s necessary. If your plan has a prescription drug benefit, check plan details to see your level of coverage and any copays. Prescriptions are sent electronically or by phone to the pharmacy of your choice. The medicines can be also be delivered to you by mail if the pharmacy provides mail-order service for CHNW Cascade Select members.

Getting the most out of your CHPW Virtual Care

CHPW Virtual Care is making it possible for doctors to provide important care outside the four walls of the doctor’s office.

Here are five tips for making your virtual care visit a good one:

Talk to your provider about virtual care.

Connect with your doctor or provider to find out if they offer virtual care visits, and the hours offered. Many Community Health Centers, primary care doctors, specialists, and behavioral health providers in Washington offer virtual care.

Set up the right environment for your virtual care visit.

During the virtual care appointment, you will talk with your health care provider like you normally would in a doctor’s office. To re-create that space as much as possible, find a private and quiet place where you have good reception. If you are using video, test your connection before the session.

Prepare for your virtual care appointment.

Write down the topics you would like to address beforehand. A list will help you not forget anything important. If you are speaking to a virtual care doctor who is not your primary doctor, prepare a list of ongoing conditions and medicines you are currently taking.

Use at-home tools to assess your health.

If you have a medical device in your home, like a thermometer, scale, or blood pressure monitor/cuff, let your doctor know. All these health tools can come in handy depending on your symptoms and help your doctor diagnose your condition. You can also use your phone to take a photo of physical symptoms, like a rash, and send it to your doctor.

Remember, emergencies are emergencies, even during COVID-19.

If you are having severe or sudden, life-threatening symptoms like chest pain or difficulty breathing, always call 911.


Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.