Physical Health Prior Authorization - Cascade Select powered by CHPW - Cascade Select

Physical Health Prior Authorization

Certain treatments may require prior authorization such as transplants, surgical procedures, and any non-network services. Services subject to prior authorization include durable medical equipment, imaging/radiology, prosthetics, experimental investigational services and drugs, and home health.

Review the medical and surgical utilization guidelines for an overview of services that require prior authorization:

➔ Medical and Surgical Prior Authorization List and Utilization Guidelines

Procedure Code Lookup Tool 

Professionally administered drugs

Community Health Network of Washington (CHNW) requires prior authorization for certain professionally administered medications.

➔ Professionally Administered Medications

Durable medical equipment and other supplies

CHNW considers durable medical equipment (DME), orthotics, and prosthetics medically necessary when the applicable criteria are met.

Overview of DME characteristics and requirements
DME items have the following characteristics and should meet the following requirements:

  • Is prescribed by a physician
  • The order contains the physician’s signature, not a stamp
  • Can withstand repeated use
  • Is primarily and customarily used to serve a medical purpose
  • Is appropriate for use in the client’s place or residence
  • Meets the definition of DME

Exceptions: DME order can be signed by provider other than a physician in certain circumstances.

  • Medication administration or monitoring (such as blood glucose testing, continuous glucose monitoring, or insulin pumps), or home infusions
  • Respiratory supplies (such as CPAP mask or tubing)
  • Breast pumps
  • DME requests while member is in a facility (SNF, Inpatient Rehab, Long Term Acute Care or hospital). Signature will be required for members in custodial care, adult family home, or long-term care.

Please see the Care Criteria for Durable Medical Equipment Policy for more information.

Rental, repair, and replacement considerations
Rental: CHNW applies DME rental fees toward the eventual purchase of a device. (Some DME are for purchase only. Rules regarding rental versus purchase should be checked.)

Repair:

  • The repair of any DME must meet relevant criteria for medical necessity, including prior authorization if required for similar new equipment.
  • Repair is considered only for client-owned equipment after expiration of warranty period. Any repair for DME must meet relevant criteria for medical necessity, including prior authorization if required for similar new equipment.
  • It is the provider’s responsibility to check warranty coverage before submitting a request for a DME repair. Warranty coverage will be reviewed, along with repair cost, at the time of assessment for prior authorization.
  • Repairs do not require a face-to-face evaluation with the physician but do require a physician signature on the order.

Replacement:

  • Replacement of any DME must meet relevant criteria for medical necessity, including prior authorization if required for similar new equipment.
  • Any requests for DME replacement must include documentation of a current (within 3 months) face-to-face evaluation by the treating physician and therapist, as applicable, showing medical need for the device by the member.
  • CHNW does not pay for the replacement of equipment, devices, or supplies, which have been sold, gifted, lost, broken, destroyed, or stolen as a result of the client’s carelessness, negligence, recklessness, deliberate intent, or misuse unless otherwise allowed under HCA program rules.

Please see the Care Criteria for Durable Medical Equipment Policy for more information.

Clinical coverage criteria

How to submit requests

Documentation

When submitting a prior authorization request, you must submit appropriate documentation to support decision-making and show medical necessity.

Relevant documents include:

  • Current patient history and/or physical exam notes that demonstrate the problem
  • Relevant lab or radiology results
  • Relevant specialty consultation notes
  • Other pertinent information

Online prior authorization portal (JIVA)

We prefer that you submit prior authorizations through our Care Management Portal (JIVA). By using the portal, you can check eligibility and authorization status, print approval letters, and submit requests online 24/7. For registration Issues or technical assistance contact Portal Support at [email protected].

➔ Access Portal
➔ Request Portal Account

Fax prior authorization and notification forms

If you prefer to fax your prior authorization requests, fill out the appropriate form and fax it to the number listed on the form.

If you do not see the appropriate form on this list, please contact CHNW Customer Service.

DID YOU KNOW...?

Required Training

Providers are required to complete a Fraud, Waste, and Abuse training within 90 days of contracting with CHPW and annually thereafter. All clinic staff – including CEOs, senior leaders, managers, clerical/admin staff, physicians, and other clinical staff – are required to receive this training. Training courses are available on the CMS Medicare Learning Network website.

More information can be found in our Provider Manual.